Guest Guide

Booking & Reservations

All of our services require an advance reservation. This helps us prepare your treatment space, ensure staff availability, and maintain the unhurried atmosphere Haven is known for. Reservations can be made online, by phone, or in person at reception.

Cashless Payments

Haven Spa & Social is a cashless business. We accept all major debit and credit cards, along with digital payment methods such as Apple Pay and Google Pay. This helps us maintain a smooth, secure, and hygienic checkout experience for our guests and team.

Gratuities are not expected or required, as we pride ourselves on providing equitable pay for our team and transparent pricing for our guests.

Arrival

We invite you to arrive at least 10–15 minutes before your scheduled service to check in, enjoy a complimentary refreshment, and settle into the lounge. If you arrive late, we’ll do our best to accommodate you, but your treatment may be shortened to respect the next guest’s appointment.

Cancellation Policy

We kindly ask for 24 hours’ notice for cancellations or reschedules.

  • Cancellations within 24 hours will be charged 50% of the service fee.

  • No-shows will be charged the full service fee.

  • A credit card is required at the time of booking to secure your appointment.

We appreciate your understanding and cooperation.

A No-Tipping Culture

At Haven, we believe in fair and equitable pay for our team. For that reason, we’ve chosen to foster a no-tipping culture. Our staff are compensated competitively and transparently, so you never feel the need to calculate gratuities.

The best tip you can give is your loyalty and referrals — telling friends and family about Haven helps us grow and thrive.

What to Bring

You don’t need to bring anything special for your visit. We provide all treatment essentials. For nail or waxing services, please arrive with clean skin and nails.

Wellness & Comfort

Your comfort is our priority. Please let your practitioner know if you have any sensitivities, medical conditions, or treatment preferences. We’ll always adapt to meet your needs.

Community Values

Haven Spa & Social was built as more than just a spa — it’s a gathering place. Whether you’re here for a service, to enjoy our lounge, or to connect with others, we want every visit to feel like a retreat designed just for you.